THE RESERVE BANK – Integrated Ombudsman Scheme, 2021

Any customer aggrieved by an act or omission of a Regulated Entity resulting in deficiency in service of the company may file a complaint under the Scheme with the integrated Ombudsman personally or through an authorized representative if the Company does not reply to the grievance filed with its Grievance Redressal Officer within a period of one month after receipt of the complaint by the company, or rejects the complaint, or if the complainant is not satisfied with the reply given.

• Online Submission:
  The complaint may be lodged online through the portal designed for the purpose
  https://cms.rbi.org.in
• Email Submission:
  The complaint may also be submitted through electronic or physical mode to the Centralised Receipt and Processing Centre as notified by the Reserve Bank.
  crpc@rbi.org.in
• Physical Submission:
  The complaint, if submitted in physical form, shall be duly signed by the complainant or by the authorized representative. The complaint shall be submitted in electronic or physical mode in such format and containing such information as may be specified by Reserve Bank.